2024 Distinguished Speakers

Eric Arnum

Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals. Subscriptions to the free weekly email edition have now surpassed 7,000 people, while Web traffic is typically around 12,000 to 15,000 page views per week.

Weekly topics have included specific market close-ups on product warranties, extended warranties, claims rates in industries such as air conditioning, automotive, PCs, disk drives, printers, consumer electronics, solar panels, construction, mining, telecommunications equipment, plasma TVs, jetliners, sports stadiums, new homes, skateparks, and farm equipment. On a quarterly basis, trends in warranty claims and accruals by more than 800 manufacturers are detailed in depth. Also featured are periodic articles about industry conferences and warranty claim processing and analysis software providers.

Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.

Eric Becker

Eric is responsible for the team that manages the extended service plans programs as well as the registration process for Whirlpool Corporation as part of the Independent Business Units. Eric is leading the shift of how Whirlpools executes ESPs to position the business to be a key contributor to the bottom line. Currently his team is focused on shifting from a term-based product offering to a self-underwritten product. He's been a Whirlpool lifer having just completed his 14th year (not including an early-days internship). In his time at Whirlpool, Eric has covered areas from Indirect Procurement, to manufacturing, distribution, service engineering, and many years in CI, OpEx, and analytics, and finally ESPs. Prior to Whirlpool, Eric attended Ohio State University where he studied Logistics Management and Marketing. Eric lives in SW Michigan with his wife and daughter and outside of work, thoroughly enjoys all of the outdoor opportunities Michigan holds for fishing and hunting.

Donald Berry

Don has more than 25 years of proven achievement in the automotive OEM / Captive Financial Services area. As Vice President at GM Financial, he is responsible for developing and executing the insurance strategy for General Motors dealers and customers in Latin America and Canada. Most recently, Don served as President and CEO of the VW Credit owned captive insurance subsidiaries in both Canada and US. He held progressive leadership roles at both Mercedes-Benz Financial and GMAC Insurance where he began his career. Don is a licensed Property and Casualty agent. He holds a B.B.A degree in Accounting from Western Michigan University and a M.B.A. degree in Finance from Wayne State University.

Doug Bell

Doug Bell owns a consulting company (formed in 2020) that assists OEMs & TPAs with their business transformation needs. Clients have included: OnPoint Warranty Solutions, Endurance Dealer Services, Polaris, C.A.R.S. Protection Plus, Profit Strategies, LodeStar Re. He holds a B.S. and M.B.A. degree from Babson College, Wellesley Massachusetts.

Doug has over four decades of successful experience in both the aftermarket and OEM automobile industry, spending the 2000s and 2010s in the finance & insurance business for Nissan Extended Services North America (NESNA). Doug was instrumental in NESNA’s business transformation from a VSC, PPM and CPO provider to the Nissan & Infiniti Sales Divisions to a full product & service provider capable of doing business with any franchise or independent auto dealer in the country.

During time-off, Doug enjoys golfing, grilling, biking and the great outdoors with his wife and two dogs in beautiful Colorado.

Angie Breedlove

Angie Breedlove is a 30+ year veteran in the warranty industry with a knack for getting things done, sometimes by sheer force of will, and sometimes with the help of a double shot venti latte.

With a career that's taken her from processing warranty claims to starting a company, she has led warranty strategy and development for Maytag, Lowe’s Home Improvement, Assurant and is now CoFounder and Chief Revenue Officer for Xcelerator Group. She likes to say if there is a job in the warranty and services industry that she hasn’t done, it was probably in Accounting.

When she isn’t working with the team at Xcelerator Group, you can find her leading Women of Warranty as their Executive Director. Women of Warranty was founded in 2023 as a way to foster more female leaders, business owners, entrepreneurs and trades people in the warranty industry.

Mat Bickley

Mat has a varied background leading teams for over 25 years in Telecom and Technology Companies, working in such areas as Network Operations, Corporate Audit, Commissions, Billing, and Finance. He is new to the Warranty Industry and was tasked with launching a program at Vivint Smart Home from the ground up in 2023. Mat believes that his lack of experience in the Warranty world actually led to his success, as he wasn’t constrained with an understanding of how the industry should work. Not only was he able to think outside the box, he didn’t know the rules that were supposed to keep him in the box when he started building the Vivint Protection Plan. The Vivint Protection Plan has been such a success that it has been mentioned in every quarterly earnings report since launch and has driven millions of dollars of Free Cash Flow.

Mat has an undergraduate degree from the University of Nebraska and an MBA from the University of Kansas.

Jennifer Blacklock, SVP

Jennifer brings 20 years of warranty and insurance knowledge to the Marsh team with client and program experience across a wide range of industries and product lines including Connected Home, Consumer Electronics, Home Warranty, HVAC, Auto and Powersports, Card Benefits/Protection, Travel/Leisure, Identity Theft and Debt-Waiver.

Jennifer’s broad warranty experience across different vantage points - client, administrator and underwriter - makes her distinctively qualified to focus on Warranty Program Management supporting the sale, implementation, client management and growth of custom warranty solutions for Marsh clients.

Prior to joining Marsh, Jennifer worked for several global insurance companies, AmTrust, TWG (Assurant) and Chubb, as well as a large Third-Party Administrator, Affinion International. In those roles she managed high profile & specialized warranty programs delivering first to market product solutions, managing complex implementation processes and helped clients evaluate and streamline their warranty operational processes. Her diverse background in Client Management, Sales and Marketing, Underwriting and Data Analytics combined with her industry relationships uniquely position her to support our clients and partners. Throughout her professional career she has worked with clients such as Stellantis, BMW, GM, Brunswick, NatWest Group, Lloyds Bank, Meta, Dell, SquareTrade and HomeServe.

Clayton Bodnarek

Clay leads bolt’s US/Canada distribution for our growing Telecom vertical and has 35 years of experience in the space. Additionally, Clay manages our delivery of embedded protection products for our P&C, Home Warranty, Employee Benefits, Travel and Specialty Devices market segments. Prior to joining bolt, Clay was the Global Head of Business Development and Commercial Operations at Brightstar. Outside of work, Clay and his wife enjoy practicing and competing in ballroom dance competitions across the US.

Brian T. Casey, Esq.

As Co-Leader of Locke Lord's Regulatory and Transactional Insurance practice group, and a member of the Firm's Corporate, Capital Markets and Health Care practice groups, Brian focuses on corporate, merger and acquisition, corporate and structured finance and other transactional, and regulatory matters for corporate clients in the insurance, financial services and health care industries. One significant facet to Brian's practice is a focus on insurance-linked securities and related insurance capital markets transactions. His clients include insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies.

Ryan Catalano

Ted Danner

Chrisie Dorton

Chrisie has 20+ years’ experience in the Service Contract, Appliance and Warranty industries working for Accent Marketing, GE Appliances, and AIG Warranty. She leads AIG’s US relationships and business development activities across Retail, OEM’s, Home Warranty and others. Chrisie has been with AIG Warranty since April 2020 providing insurance and service admin solutions while also managing client relationships, service contract marketing and sales programs. She holds a bachelor’s degree in business management and lives just south of Louisville, Kentucky.

David Froning

David Froning directs a Product Management team that focuses on Quality & Service Solutions. Mr. Froning works in partnership with manufacturers, suppliers, and industry organizations to develop solutions for manufacturing industry issues such as early warning, accelerated problem solving, predictive maintenance, and fraud detection.

Before SAS, Mr. Froning worked for General Motors. He managed the development, operation, and continual improvement of quality and warranty information systems across GM’s North American operations and supplier community. His experience also includes work with leading automotive market research firms. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.

Bill Gunnison

Bill Gunnison serves as the Legislative and Regulatory Counsel for the Guaranteed Asset Protection Alliance, Motor Vehicle Protection Products Association, and the Service Contract Industry Council.

In this role, Bill develops compliance resources for members to help them navigate the complex legal and regulatory landscape that applies to protection products. He also monitors pertinent state and federal legislative and regulatory activity, helps prepare the legislative and regulatory updates that are distributed to members on a weekly basis, and works closely with the lobbyists pursuing trade initiatives.

Bill has extensive experience advising on legal and regulatory compliance matters in highly regulated industries. Before joining the three trade associations, Bill spent eight years specializing in legal and regulatory compliance within the cannabis industry. He worked with startups dedicated to providing legal and regulatory compliance support to cannabis operators before serving as General Counsel for a cannabis-infused products company.

Bill holds a journalism degree and a Juris Doctor degree and has been a member of the Colorado Bar since 2015. He lives in Arvada, Colorado with his wife and three sons.

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Ty Halcomb

Ty Halcomb brings over 13 years of extensive warranty experience to the table, beginning his career at Toyota as a claims adjudicator. Over the years, he has navigated through various roles in loss control, product operations, and product development, accumulating a wealth of knowledge and expertise in the automotive industry.

Currently serving as the Voluntary Protection Product Technology Manager, Ty is entrusted with the pivotal responsibility of enhancing and modernizing originations and claims platforms. His relentless pursuit of innovation and dedication to improving operational efficiency make him a cornerstone of the team.

With a keen eye for detail and a passion for delivering top-notch solutions, Ty continues to drive excellence in the field, ensuring that products and services meet the evolving needs of customers, dealers, and stakeholders alike.

Samantha Jones

Stephen Kane

Stephen brings over 20 years of strategic client services, marketing, and sales experience to bear at Domestic and General. Stephen has been almost exclusively focused in the US warranty and insurance subscription products in the wireless carrier, consumer electronics and appliance industries. Throughout his career Stephen has been a catalyst for innovation and growth in a series of roles including Senior Director Vice President and currently Senior Vice President of Strategic Accounts at Domestic and General. Stephen has been passionate about program growth and sales channel support with experience not only in the US but the EU, Asia Pacific and Latin America geographic regions. Beyond Work, Stephen, his wife and family are avid travelers. Stephen is fluent in German and an international focus fuels his insight into global markets and cultures, enriching his strategic and leadership skills. He's passionate about helping his clients build better lifetime connections with customers through exceptional customer experiences.

Tara Kasica

Tara Kasica, SVP of Sales at Nation Safe Drivers, leads the national sales team focused on delivering F&I and revenue generating solutions to the automotive industry. She leads her team in diversifying the sales channel to bring revenue generating products to OEMs, Lenders, TPAs, GAs and large automotive groups.

Tara has spent 25 years at the crossroads of insurance and automotive, leading sales teams that have generated nearly $1B in top line revenue. She began her journey with Great American Insurance Company in 1998, building F&I products for Ford, GM, Chrysler, Honda, Hyundai and Toyota and for well known banks such as Ally, Wells Fargo, Chase, Fifth Third, Portfolio and JM&A. This foundation provided insights into consumer buying habits, product design processes and sales techniques that varied significantly by client.

In 2006, Tara was recruited by Allstate Insurance Company. For 16 years, she leveraged her deep understanding of the automotive space to lead successful sales teams that focused on driving revenue and PVR for OEMs, launching the Allstate branded F&I portfolio of products for GAs and automotive dealers, and introducing the P&C insurance model that generated significant compounding revenue for automotive dealers.

Since then, Tara continued to hone her craft by building and leading a sales team for an insuretech automotive start up, Polly, that ultimately secured investment from Goldman Sachs. In this role, she partnered with well known F&I companies to enhance their products to include a point of sale P&C tech solution in the car buying process, further increasing the margins for dealers while saving car buyers money. From there, she was recently recruited by Nation Safe Drivers to build and lead an elite sales team focused on delivering F&I products to the marketplace.

Tara was a 2022 recognized leader in Women in Automotive Retail – Auto Remarketing, as well as has served as co-chairs with Allstate’s Auto Advisory Board, Allstate’s Dealer Agency 20 Group, NSD’s Agent Advisory Board and with Women in Sales Leadership Succession Committee. She has been featured in Automotive News, Fox Business, AutoSuccessOnline, CBT News and the AutoHub Show and was a selected 2022 NADA workshop presenter and a featured speaker at the 2024 Women in Automotive Conference.

Throughout her career, Tara has leveraged her humble beginnings as her fuel to inspire her sales tenants of Persistence, Attitude and Practice. She coaches her team to identify the opportunities in every challenge to deliver success. In her free time, she and her husband enjoy deep sea fishing, scuba diving, and motorcycle riding.

Tara earned her B.S. from Tusculum College in Greeneville, TN and her MBA from Northern Kentucky University.

Kevin Krause

Kevin Krause is a seasoned professional with over 20 years of warranty experience in client management and strategic account development. Kevin is currently the VP of Client Management at Domestic and General, where he excels in fostering strong relationships with his clients and driving exceptional customer experiences. Kevin's career in warranty began at Aon Warranty Group, where his remarkable impact on sales and profits allowed him to continue his growth within the organization in various client management roles. While Aon Warranty Group soon became The Warranty Group. Kevin's ability to nurture relationships with brokers and strategic alliances significantly contributed to the company's growth. Kevin brings his wealth of knowledge and expertise to the Warranty Innovations Conference, where he will share valuable insights on the Voice of the Consumer, Marketing & Sales. His passion for helping clients build better lifetime connections with consumers through outstanding customer experiences is truly inspiring.

Jeremy Kuchenbecker

Jeremy has a 14-year track record in the retail automotive, aftermarket F&I, and TPA industries where he has successfully managed F&I departments and spearheaded strategic initiatives in sales and IT. Currently at APCO Holdings, Jeremy leads the Enterprise Digital Strategy where he is responsible for aligning data and technology with the company's overarching sales and technology strategy. Over his seven-year tenure with APCO, Jeremy has been the architect of numerous projects, ranging from enterprise level CRM buildouts and complex sales migrations to the development of e-commerce solutions and the creation of transformative data products. With unique expertise spanning sales, strategy, and IT, Jeremy's focus has been on the enhancement of the customer experience and the creation of sustainable competitive advantages for APCO within the marketplace. Beyond his corporate roles, Jeremy is also the founder of an innovative automotive SaaS company focused on enabling dealers to offer a fully digital sales and delivery experience. Jeremy earned his B.S. in Marketing from the University of Central Florida and extends his influence by sitting on the Board of the University of South Florida's Executive Digital Marketing program.

Aleem Lakhani

Aleem Lakhani is CEO of VectorSolv Inc., a datatech enterprise focused on next-generation solutions for the warranty industry.

Aleem has 30 years of wide-ranging warranty industry experience, including domestic and international. Aleem’s academic training includes quantitative methods (McGill), operational research (MIT), behavioral sciences (Yale), and law (Toronto).

Aaron E. Lunt

Aaron E. Lunt is a Shareholder at Meenan P.A. Prior to joining our firm, Aaron served as General Counsel for American Auto Guardian, LLC, a third-party administrator for automotive service contracts, GAP waivers and related protection products, overseeing all legal aspects of the organization including form filings, company licensing, regulatory guidance & counsel, employment matters and a host of other areas. Aaron has served in varying senior legal, government relations and regulatory roles at several companies including CNA, Assurant, The Warranty Group and Zurich. Aaron’s experience is deep in the general insurance regulatory space, with a focus on service contract and extended warranty programs in automotive, consumer goods and home warranty. Aaron’s reputation is focused on identifying business-friendly, compliant solutions to support profitable growth. By using these skills, his clients create market opportunities to innovate and solve customer problems while limiting financial, regulatory, and reputational harm to each company.

Aaron is a licensed attorney in Florida and Illinois and holds the Chartered Property and Casualty Underwriter (CPCU) and Associate in Reinsurance (ARe) designations. He has also served on several board/councils and in varying professional and personal volunteer capacities.

Matan Slagter

Matan is the Founder and CEO at Armadillo is the at – a tech enabled Home Warranty business. Prior to founding Armadillo, Matan served as the Head of Market Disruption and Innovation at AIG, where he oversaw the application of technology and transformative business models across Personal Insurance -- a global $11.5 billion P&C business. Matan has held multiple senior roles at AIG, including as Chief of Staff to the CEO of Global Personal Insurance. In this position he oversaw development of a strategy and plan, which was approved by AIG’s board of directors and yielded a $600 million increase in profitability. Matan had done extensive work with MGAs, which led to AIG underwriting a number of MGA programs, as well as conducting due diligence which culminated in AIG’s investment in a tech-enabled MGA based out of London. MGA programs underwritten by AIG include a Student Athlete protection program in the US, a Personal Cyber insurance and service offering in Singapore, an on-demand Travel insurance program in Canada and a High Net Worth Property program in the UK. Matan is a credentialed actuary, with working experience in insurance and reinsurance, and across Property and Casualty, Life and Retirement lines of business. Matan has held roles that span actuarial, underwriting, portfolio management, finance, strategy, marketing, technology and innovation.

Travis Moore

Travis Moore is General Counsel for the Service Contract Industry Council, Motor Vehicle Protection Products Association, and the GAP Alliance. Travis engages with regulators and legislators across the country to advocate for the home, auto, and consumer goods service contract industries. In addition to being an expert in the service contract regulatory world, Travis is an entrepreneur and business owner in Kansas City.

Travis received a B.A. from North Park University in Philosophy with a certificate in non-profit business administration from the Nonprofit Leadership Alliance. He received his J.D. from the John Marshall Law School (now UIC Chicago School of Law) and is the recipient of the Chicago Bar Liberty Bell Award.

Jim Mostofi

Career Summary

Education and Credentials

Mark Nagelvoort

Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Mujtaba Gul

Mujtaba’s primary responsibilities include development of warranty-based business intelligence tools, insurance and warranty claims modeling, and data science applications. He is adept at analyzing data, building self-service tooling and reporting structures, and communicating important findings to a broad range of audiences. He joined Oliver Wyman in February of 2019.

Prior to joining Oliver Wyman, Mujtaba was a member of the data science team at Anheuser Busch inBev where he worked on building and deploying various logistics cost and marketing optimization models. He has an engineering background and is skilled at workflow automation and process transformation.

Andy Peterson

Andy Peterson serves as the Director of Risk & Financial Products at Polaris Inc., where he oversees a diverse portfolio of financial offerings, including extended warranties, GAP, and maintenance programs. His multifaceted responsibilities span sales, training, product design, compliance, claims management, customer service, and pricing optimization.

During his tenure at Polaris, Andy led a collaborative team in successfully launching both the GAP and prepaid maintenance programs. Additionally, Polaris strategically reevaluated its approach to Information Systems (IS) infrastructure, resulting in accelerated growth and expansion. By streamlining processes and enhancing scalability, Polaris is well-positioned for sustained success.

Before joining Polaris in 2014, Andy spent six years at Best Buy, managing their Phone and Tablet extended warranty program. His expertise extends to the claims organization at Liberty Mutual.

Outside of work, Andy enjoys golfing, fishing, and cheering on his two young daughters in their various sports endeavors.

Jennifer Reiss

Jennifer Reiss leads business development for BSH’s Customer Service division. Known for her determination and ability to create cohesive, productive teams, Jennifer currently manages the service plan programs for BSH’s premium and luxury brands, growing them from start-up to a multi-million dollar business while partnering with leaders from Marsh, Assurant, and After, Inc.

She’s passionate about creating elevated consumer experiences that create strong brand loyalty and high satisfaction. Her drive for achieving innovative success stories, and coaching teams committed to expanding BSH’s footprint in the appliance industry keeps her entrepreneurial spirit alive and motivated to design relevant programs that create value and drive revenue growth.

She lives in eastern North Carolina with her retired U.S. Marine partner, their lovely daughters, and three happy dogs. She loves exploring the coastline and countryside of North Carolina with loved ones.

Jeremy Richardson, FCAS, MAAA

Jeremy Richardson is an Actuary and Senior Vice President with the actuarial practice at Brown & Brown Risk Solutions and has over 14 years of experience as a consulting actuary.

Prior to joining Brown and Brown, Jeremy worked at Willis Towers Watson for 10 years. Jeremy has experience working with clients across a variety of industries including:

• Construction
• Healthcare
• Manufacturing/Automotive
• Leisure and Hospitality
• Retail
• Public Entities
• Sports and Entertainment

Pedro T. Rodriguez

Dan Tafel

Dan helped start Ironwood Warranty Group, part of a well-established Life Insurance company founded in 1906. Ironwood, the parent company of Hornbeam Insurance and National Service Alliance, are focused exclusively on the warranty market. As a member of the Executive Team, Dan leads Ironwood Warranty Group’s sales and marketing initiatives.

Prior to joining Ironwood Warranty Group, Dan was Vice President of AIG’s global sales and management team for multinational warranty clients. He initiated client relationships and managed a team to launch AIG’s first two global warranty client with both Apple and Dell. He was responsible for organizing AIG’s regional offices to support multinational clients operating in over 70 countries spanning Europe, Middle East, Asia Pacific, and Latin America Regions.

Dan started his career in marketing with Philip Morris leading to Southeast Asia in 1993 where he founded a trade distribution company. In 1994, Dan established a licensed representative office in Vietnam, which managed marketing and distribution for consumer product companies such as L’Oréal and Keebler foods.

Dan returned from Asia in 1997 to join Appriss, a technology start-up specializing notification services. After leading government sales, he launched a commercial division for Appriss in 1999. Dan proposed and implemented the travel industry’s first flight status notification system with American Airlines in 2000.

In 2002, Dan joined Service Net leading business development. As a principal and member of the leadership team, Dan contributed to the growth of Service Net with the development of new clients including Philips, LG, and Apple. In 2010, AIG acquired Service Net to leverage both global and administrative opportunities.

Dawn Taylor

Dawn Taylor is a seasoned leader currently serving as the Senior Vice President of Client Management at Domestic and General, following its acquisition of After, Inc. With a rich background in revenue growth and customer engagement strategies, Dawn brings a wealth of experience to her role. She is known for her strategic vision, adeptness in building and nurturing client relationships, and her relentless pursuit of excellence in service delivery. In 2024, Dawn celebrates 30 years in the service contract/extended warranty industry. Over the course of her career, Dawn has had the opportunity to work in a variety of roles and with some of the best-known brands on the planet.

Outside of work, Dawn is an avid reader and a die-hard Tampa Bay Buccaneers fan.

Brian S. Tretter

Brian Tretter is the General Counsel of Rely Home, Inc., one of the largest home warranty service contract providers in the United States. Rely Home owns the Choice Home Warranty and Home Warranty of America brands. As General Counsel, Brian is responsible for all legal, regulatory, and compliance matters at Rely Home and its family of brands.

Brian received a B.A. in English from the University of Notre Dame and his J.D. form St. John’s University School of Law.

Matthew Weil

President of American Guardian Warranty Services, Inc. joined as Legal Counsel in 2006. He served as Vice President, General Counsel and Secretary until 2022 when he was promoted to Executive Vice President. He has experience in managing litigation, contracts, compliance, state filings, acquisitions, intellectual property, and other legal matters. His experience includes advising business leaders on the operational and business impacts of specific legal issues.

Andrew J. Weill

Andrew Weill has been practicing law in California since 1976. He is a Certified Specialist in Taxation Law. Mr. Weill’s practice focuses on business tax issues including state and federal tax audits, controversies and compliance issues, negotiation and resolution of tax disputes for car dealers and service providers to car dealers and other businesses, particularly those arising from reinsurance and captive arrangements. He has been involved in dozens of significant state and federal tax disputes at all levels, from handling issues at the audit level, appeals conferences, Tax Court proceedings, and National Office conferences. Mr. Weill is the Past President of the National Association of Dealer Counsel.