2024 Distinguished Speakers

WARRANTY WEEK

Eric Arnum

Publisher
Whirlpool

Eric Becker

Senior Manager, Extended Service Plans
Women of Warranty

Angie Breedlove

Executive Director, Co-Founder and CRO, Xcelerator Group
Vivint

Mat Bickley

Senior Director Protection Plan Operations
Marsh

Jennifer Blacklock, SVP

Warranty Solutions Advisor
Bolt Solutions

Clayton Bodnarek

EVP – Alternative Distribution
Locke Lord LLP

Brian T. Casey, Esq.

Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group
Danner Automotive Consulting

Ted Danner

Principal
SAS

David Froning

Portfolio Manager of IOT Solutions
Toyota Financial Services

Ty Halcomb

Voluntary Protection Products Technology Manager
Nissan Global Reinsurance, Ltd

Michael Huff

President
APCO Holdings

Jeremy Kuchenbecker

Vice President - Enterprise Digital Strategy
VectorSolv Inc.

Aleem Lakhani

CEO
Service Contract Industry Council (SCIC)

Travis Moore

General Counsel
Rely Home

Jim Mostofi

Chief Executive Officer
Brown & Brown

Gregory Myers

Executive Managing Director
PCMI

Mark Nagelvoort

CEO
Oliver Wyman Actuarial Consulting

Tim O’Connor

Warranty Practice Leader
BSH Home Appliances Corp, manufacturer of Bosch, Thermador, and Gaggenau

Jennifer Reiss

Manager, Customer Service, Consumer Extended Services
Sears Home Services

Pedro T. Rodriguez

Chief Revenue Officer
Meta

Lari Stone

Service Business Coordinator, AR/VR Support Ops
Ironwood Warranty Group

Dan Tafel

Vice President, Sales & Marketing
Domestic & General

Dawn Taylor, SVP

Client Management
Speakers Biographies


Eric Arnum

Publisher
WARRANTY WEEK

Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals. Subscriptions to the free weekly email edition have now surpassed 7,000 people, while Web traffic is typically around 12,000 to 15,000 page views per week.

Weekly topics have included specific market close-ups on product warranties, extended warranties, claims rates in industries such as air conditioning, automotive, PCs, disk drives, printers, consumer electronics, solar panels, construction, mining, telecommunications equipment, plasma TVs, jetliners, sports stadiums, new homes, skateparks, and farm equipment. On a quarterly basis, trends in warranty claims and accruals by more than 800 manufacturers are detailed in depth. Also featured are periodic articles about industry conferences and warranty claim processing and analysis software providers.

Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.

Eric Becker

Senior Manager, Extended Service Plans
Whirlpool

Eric is responsible for the team that manages the extended service plans programs as well as the registration process for Whirlpool Corporation as part of the Independent Business Units. Eric is leading the shift of how Whirlpools executes ESPs to position the business to be a key contributor to the bottom line. Currently his team is focused on shifting from a term-based product offering to a self-underwritten product. He's been a Whirlpool lifer having just completed his 14th year (not including an early-days internship). In his time at Whirlpool, Eric has covered areas from Indirect Procurement, to manufacturing, distribution, service engineering, and many years in CI, OpEx, and analytics, and finally ESPs. Prior to Whirlpool, Eric attended Ohio State University where he studied Logistics Management and Marketing. Eric lives in SW Michigan with his wife and daughter and outside of work, thoroughly enjoys all of the outdoor opportunities Michigan holds for fishing and hunting.

Angie Breedlove

Executive Director, Women of Warranty, Co-Founder and CRO
Xcelerator Group

Angie Breedlove is a 30+ year veteran in the warranty industry with a knack for getting things done, sometimes by sheer force of will, and sometimes with the help of a double shot venti latte.

With a career that's taken her from processing warranty claims to starting a company, she has led warranty strategy and development for Maytag, Lowe’s Home Improvement, Assurant and is now CoFounder and Chief Revenue Officer for Xcelerator Group. She likes to say if there is a job in the warranty and services industry that she hasn’t done, it was probably in Accounting.

When she isn’t working with the team at Xcelerator Group, you can find her leading Women of Warranty as their Executive Director. Women of Warranty was founded in 2023 as a way to foster more female leaders, business owners, entrepreneurs and trades people in the warranty industry.

Mat Bickley

Senior Director Protection Plan Operations
Vivint

Mat has a varied background leading teams for over 25 years in Telecom and Technology Companies, working in such areas as Network Operations, Corporate Audit, Commissions, Billing, and Finance. He is new to the Warranty Industry and was tasked with launching a program at Vivint Smart Home from the ground up in 2023. Mat believes that his lack of experience in the Warranty world actually led to his success, as he wasn’t constrained with an understanding of how the industry should work. Not only was he able to think outside the box, he didn’t know the rules that were supposed to keep him in the box when he started building the Vivint Protection Plan. The Vivint Protection Plan has been such a success that it has been mentioned in every quarterly earnings report since launch and has driven millions of dollars of Free Cash Flow.

Mat has an undergraduate degree from the University of Nebraska and an MBA from the University of Kansas.

Jennifer Blacklock, SVP

Warranty Solutions Advisor
Marsh

Jennifer brings 20 years of warranty and insurance knowledge to the Marsh team with client and program experience across a wide range of industries and product lines including Connected Home, Consumer Electronics, Home Warranty, HVAC, Auto and Powersports, Card Benefits/Protection, Travel/Leisure, Identity Theft and Debt-Waiver.

Jennifer’s broad warranty experience across different vantage points - client, administrator and underwriter - makes her distinctively qualified to focus on Warranty Program Management supporting the sale, implementation, client management and growth of custom warranty solutions for Marsh clients.

Prior to joining Marsh, Jennifer worked for several global insurance companies, AmTrust, TWG (Assurant) and Chubb, as well as a large Third-Party Administrator, Affinion International. In those roles she managed high profile & specialized warranty programs delivering first to market product solutions, managing complex implementation processes and helped clients evaluate and streamline their warranty operational processes. Her diverse background in Client Management, Sales and Marketing, Underwriting and Data Analytics combined with her industry relationships uniquely position her to support our clients and partners. Throughout her professional career she has worked with clients such as Stellantis, BMW, GM, Brunswick, NatWest Group, Lloyds Bank, Meta, Dell, SquareTrade and HomeServe.

Clayton Bodnarek

EVP – Alternative Distribution
Bolt Solutions

Clay leads bolt’s US/Canada distribution for our growing Telecom vertical and has 35 years of experience in the space. Additionally, Clay manages our delivery of embedded protection products for our P&C, Home Warranty, Employee Benefits, Travel and Specialty Devices market segments. Prior to joining bolt, Clay was the Global Head of Business Development and Commercial Operations at Brightstar. Outside of work, Clay and his wife enjoy practicing and competing in ballroom dance competitions across the US.

Brian T. Casey, Esq.

Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group
Locke Lord LLP

As Co-Leader of Locke Lord's Regulatory and Transactional Insurance practice group, and a member of the Firm's Corporate, Capital Markets and Health Care practice groups, Brian focuses on corporate, merger and acquisition, corporate and structured finance and other transactional, and regulatory matters for corporate clients in the insurance, financial services and health care industries. One significant facet to Brian's practice is a focus on insurance-linked securities and related insurance capital markets transactions. His clients include insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies.

Ted Danner

Principal
Danner Automotive Consulting

David Froning

Portfolio Manager of IOT Solutions
SAS

David Froning directs a Product Management team that focuses on Quality & Service Solutions. Mr. Froning works in partnership with manufacturers, suppliers, and industry organizations to develop solutions for manufacturing industry issues such as early warning, accelerated problem solving, predictive maintenance, and fraud detection.

Before SAS, Mr. Froning worked for General Motors. He managed the development, operation, and continual improvement of quality and warranty information systems across GM’s North American operations and supplier community. His experience also includes work with leading automotive market research firms. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.

Ty Halcomb

Voluntary Protection Products Technology Manager
Toyota Financial Services

Ty Halcomb brings over 13 years of extensive warranty experience to the table, beginning his career at Toyota as a claims adjudicator. Over the years, he has navigated through various roles in loss control, product operations, and product development, accumulating a wealth of knowledge and expertise in the automotive industry.

Currently serving as the Voluntary Protection Product Technology Manager, Ty is entrusted with the pivotal responsibility of enhancing and modernizing originations and claims platforms. His relentless pursuit of innovation and dedication to improving operational efficiency make him a cornerstone of the team.

With a keen eye for detail and a passion for delivering top-notch solutions, Ty continues to drive excellence in the field, ensuring that products and services meet the evolving needs of customers, dealers, and stakeholders alike.

Michael Huff

President
Nissan Global Reinsurance, Ltd

Michael Huff has over thirty years of Sales, Operations, Finance and Insurance leadership experience in the Automotive OEM sector. He has lived / worked in various countries (US, Canada, Germany, Bermuda) and regional / head-quarter offices globally. He is currently head-quartered out of Bermuda with subsidiary offices in the US, Canada and Malta. Michael has global responsibility for all consumer insurance/service contract products and corporate reinsurance programs at Nissan. Today, he oversees insurance/reinsurance/service contract products in 34 countries.

Jeremy Kuchenbecker

Vice President - Enterprise Digital Strategy
APCO Holdings

Jeremy has a 14-year track record in the retail automotive, aftermarket F&I, and TPA industries where he has successfully managed F&I departments and spearheaded strategic initiatives in sales and IT. Currently at APCO Holdings, Jeremy leads the Enterprise Digital Strategy where he is responsible for aligning data and technology with the company's overarching sales and technology strategy. Over his seven-year tenure with APCO, Jeremy has been the architect of numerous projects, ranging from enterprise level CRM buildouts and complex sales migrations to the development of e-commerce solutions and the creation of transformative data products. With unique expertise spanning sales, strategy, and IT, Jeremy's focus has been on the enhancement of the customer experience and the creation of sustainable competitive advantages for APCO within the marketplace. Beyond his corporate roles, Jeremy is also the founder of an innovative automotive SaaS company focused on enabling dealers to offer a fully digital sales and delivery experience. Jeremy earned his B.S. in Marketing from the University of Central Florida and extends his influence by sitting on the Board of the University of South Florida's Executive Digital Marketing program.

Aleem Lakhani

CEO
VectorSolv Inc.

Aleem Lakhani is CEO of VectorSolv Inc., a datatech enterprise focused on next-generation solutions for the warranty industry.

Aleem has 30 years of wide-ranging warranty industry experience, including domestic and international. Aleem’s academic training includes quantitative methods (McGill), operational research (MIT), behavioral sciences (Yale), and law (Toronto).

Travis Moore

General Counsel
Service Contract Industry Council (SCIC)

Travis Moore is General Counsel for the Service Contract Industry Council, Motor Vehicle Protection Products Association, and the GAP Alliance. Travis engages with regulators and legislators across the country to advocate for the home, auto, and consumer goods service contract industries. In addition to being an expert in the service contract regulatory world, Travis is an entrepreneur and business owner in Kansas City.

Travis received a B.A. from North Park University in Philosophy with a certificate in non-profit business administration from the Nonprofit Leadership Alliance. He received his J.D. from the John Marshall Law School (now UIC Chicago School of Law) and is the recipient of the Chicago Bar Liberty Bell Award.

Jim Mostofi

Chief Executive Officer
Rely Home

Career Summary

Jim Mostofi is the Chief Executive Officer of Choice Home Warranty. Prior to joining Choice, Mr. Mostofi was the Global Head of Business Development for the Service Programs Division of AIG Insurance and spent 10 years at Service Net Warranty, LLC, a leading warranty administrator, where he served in various roles including General Counsel, Chief Financial Officer and Chief Operating Officer. Mr. Mostofi also spent several years advising warranty and non-warranty clients as a corporate attorney with Frost Brown Todd, LLC, specializing in merger and acquisitions and insurance regulatory matters. He began his career as a certified public accountant, where he spent 10 years working at several public accounting firms including the Chicago office of Ernst and Young where he specialized in taxation of large financial institutions.

Education and Credentials

Mr. Mostofi earned a bachelor’s degree in accounting from New York University’s Stern School of Business. He also has an M.B.A. with a concentration in finance from Loyola University’s Graduate School of Business, and a J.D. from DePaul University College of Law.

Gregory Myers

Executive Managing Director
Brown & Brown

Greg Myers is an Executive Managing Director of Beecher Carlson leading the manufacturing sector. This also includes all extended warranty and F&I operations. Beecher Carlson specializes in insurance and reinsurance brokerage, consulting, and captive management for large corporations and groups.

Mr. Myers has worked with Fortune 500 organizations in designing and implementing their insurance programs. Many of these programs have included captive insurance companies, rental captives, large deductible, and self–insured retentions. He has been named as an Automotive Power Broker by Risk & Insurance Magazine five times. Most recently he assisted an Asian and European manufacturing company in developing and placing a combined global property and marine insurance program.

One of Mr. Myers specialties is in the areas of extended warranties and consumer insurance programs, many of which utilize a captive insurance company. He began working on extended warranties in 1985 when Beecher Carlson assisted in the development of an automotive OEM’s program. Mr. Myers has/is working on automotive companies, appliance manufacturers, road builders, and retailers. The work has expanded to other consumer insurance programs including consumer insurance and credit insurance. We currently work with 11 of the largest auto companies.

Mr. Myers has been with Beecher Carlson since 1984. Prior to joining Beecher Carlson, he worked as a consultant with KPMG from 1982 to 1984 working on employee benefit programs and specifically developing software systems for calculating pension benefits. He worked with Tillinghast performing similar consulting work from 1979 to 1981. He spent one year between 1981 and 1982 working with Honeywell as a software engineer developing a new Cobol compiler.

Mr. Myers is a frequent speaker at local and international risk management and insurance conferences. He has authored articles for such publications as the John Liner Review, Risk Management, Captive Insurance Company Review, Leaders, Asia Insurance Review and National Underwriter. Mr. Myers received his undergraduate degree and M.B.A. from the University of California, Los Angeles.

Mark Nagelvoort

CEO
PCMI

Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Tim O’Connor

Warranty Practice Leader
Oliver Wyman Actuarial Consulting

Tim O’Connor leads Oliver Wyman Actuarial Consulting Inc.’s Warranty Practice. He has over 20 years of experience providing actuarial and risk management consulting services to a variety of original equipment manufacturers, warranty providers, suppliers, and retail organizations. Tim’s services primarily focus on warranties, product liability, and analytic solutions.

Tim also leads Oliver Wyman property and casualty analytic functions. The functions include claims, visual, predictive, and loyalty analytics. Tim oversees product development, vendor partnerships, marketing, and strategic initiatives.

Prior to joining Oliver Wyman in 2011, Tim provided actuarial services for over ten years at a Big 4 accounting and consulting firm where he served as the practice’s warranty analytics subject matter expert.

Jennifer Reiss

Manager, Customer Service, Consumer Extended Services,
BSH Home Appliances Corp, manufacturer of Bosch, Thermador, and Gaggenau

Jennifer Reiss leads business development for BSH’s Customer Service division. Known for her determination and ability to create cohesive, productive teams, Jennifer currently manages the service plan programs for BSH’s premium and luxury brands, growing them from start-up to a multi-million dollar business while partnering with leaders from Marsh, Assurant, and After, Inc.

She’s passionate about creating elevated consumer experiences that create strong brand loyalty and high satisfaction. Her drive for achieving innovative success stories, and coaching teams committed to expanding BSH’s footprint in the appliance industry keeps her entrepreneurial spirit alive and motivated to design relevant programs that create value and drive revenue growth.

She lives in eastern North Carolina with her retired U.S. Marine partner, their lovely daughters, and three happy dogs. She loves exploring the coastline and countryside of North Carolina with loved ones.

Pedro T. Rodriguez

Chief Revenue Officer
Sears Home Services

Lari Stone

Service Business Coordinator, AR/VR Support Ops,
Meta

Meet Lari Stone, the dynamic force behind the Meta Warranty Plus ESC covering Meta Quest Virtual Reality products. With a BA in Aerospace Engineering, Lari brings a wealth of technical expertise to the table, honed through roles in product managment and failure analysis and quality engineering. Her diverse background also includes environmental engineering in the gold mining industry, service business management as well as marketing and operations for a Colorado craft brewery. Now based in Charleston, WV, Lari's commitment to excellence makes her a catalyst for innovative warranty services for innovative product portfolios.

Dan Tafel

Vice President, Sales & Marketing
Ironwood Warranty Group

Dan helped start Ironwood Warranty Group, part of a well-established Life Insurance company founded in 1906. Ironwood, the parent company of Hornbeam Insurance and National Service Alliance, are focused exclusively on the warranty market. As a member of the Executive Team, Dan leads Ironwood Warranty Group’s sales and marketing initiatives.

Prior to joining Ironwood Warranty Group, Dan was Vice President of AIG’s global sales and management team for multinational warranty clients. He initiated client relationships and managed a team to launch AIG’s first two global warranty client with both Apple and Dell. He was responsible for organizing AIG’s regional offices to support multinational clients operating in over 70 countries spanning Europe, Middle East, Asia Pacific, and Latin America Regions.

Dan started his career in marketing with Philip Morris leading to Southeast Asia in 1993 where he founded a trade distribution company. In 1994, Dan established a licensed representative office in Vietnam, which managed marketing and distribution for consumer product companies such as L’Oréal and Keebler foods.

Dan returned from Asia in 1997 to join Appriss, a technology start-up specializing notification services. After leading government sales, he launched a commercial division for Appriss in 1999. Dan proposed and implemented the travel industry’s first flight status notification system with American Airlines in 2000.

In 2002, Dan joined Service Net leading business development. As a principal and member of the leadership team, Dan contributed to the growth of Service Net with the development of new clients including Philips, LG, and Apple. In 2010, AIG acquired Service Net to leverage both global and administrative opportunities.

Dawn Taylor

SVP, Client Management
Domestic & General

Dawn Taylor is a seasoned leader currently serving as the Senior Vice President of Client Management at Domestic and General, following its acquisition of After, Inc. With a rich background in revenue growth and customer engagement strategies, Dawn brings a wealth of experience to her role. She is known for her strategic vision, adeptness in building and nurturing client relationships, and her relentless pursuit of excellence in service delivery. In 2024, Dawn celebrates 30 years in the service contract/extended warranty industry. Over the course of her career, Dawn has had the opportunity to work in a variety of roles and with some of the best-known brands on the planet.

Outside of work, Dawn is an avid reader and a die-hard Tampa Bay Buccaneers fan.