Eric Arnum
Clarence Bethea
Darius Bullock
Chad Burris
Daniel Cantafi
Brian T. Casey
Steve Davidson
Michelle Esgar
David Froning
Erik Hickly
Brandon Gell
Erick Gonzalez
Diane Greene
Jim Hare
Michael Huff
Dan Hulkower
Eric Johnson
Jason Kuhn
Ashok Kartham
Aleem Lakhani
Sidney Lara
Lindsey Mannix
Jon Margalit
Timothy J. Meenan
Taj Mian
Tom Miller
Gregory Myers
Mark Nagelvoort
Nick Palmer
Alison Parr
Jeremy Richardson
Anthony V. Rizzo
Patrick Scheen
Dan Tafel
Dawn Taylor
Jesse D. Wilson
Brett Worthington
Eric Arnum
Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals. Subscriptions to the free weekly email edition have now surpassed 7,000 people, while Web traffic is typically around 12,000 to 15,000 page views per week.
Weekly topics have included specific market close-ups on product warranties, extended warranties, claims rates in industries such as air conditioning, automotive, PCs, disk drives, printers, consumer electronics, solar panels, construction, mining, telecommunications equipment, plasma TVs, jetliners, sports stadiums, new homes, skateparks, and farm equipment. On a quarterly basis, trends in warranty claims and accruals by more than 800 manufacturers are detailed in depth. Also featured are periodic articles about industry conferences and warranty claim processing and analysis software providers.
Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.
Clarence Bethea
Clarence is a seasoned entrepreneur who has worked with dozens of startups and Fortune 500 companies to drive business momentum and success. He’s been written about in fast company, TechCrunch, MPR and the observer. He brings a wealth of business knowledge, networking acumen and passion to the service contract industry. Prior to starting Upsie, Clarence created 2nd Chance Staffing and secured contracts to staff distribution centers for local businesses.
Clarence is founder and CEO of St. Paul based, Upsie Upsie is a venture-backed tech company disrupting the extended warranty industry by creating a win, win solution for consumers. He has raised over $26m from some of the top venture firms in the country including True Ventures, Samsung, Avanta, Techstars, Matchstick Ventures, Bread & Butter Ventures and has a team of 20. He lives in Minnesota with his wife, Jenny, their daughter, Addison and son, Austin. Clarence is a committed mentor to young people who are seeking a career path in business and entrepreneurship.
Darius Bullock
Darius Bullock is currently the Services Business Development Director for Pentair in the Pool Business Unit, responsible for the overall strategic growth of Services Programs via consumer marketing, dealer network sales, pricing, and profitability strategies. Darius has over 17 years of Warranty and Services experience, having led Fortune 500 programs at both major manufacturers and big-box retail, and also has served in a variety of service contract leadership positions.
Chad Burris
Chad Burris is the Product Protection Program Manager for Nationwide Marketing Group, a buying group for independent retailers in the appliance, furniture, and bedding channel. In his 6 years with Nationwide, Chad has focused his efforts on developing warranty programs that provide unique advantages to the members of Nationwide, with a specialty in assisting the members with implementation of warranty programs in their stores. Prior to working for Nationwide, Chad gained valuable retail and management experience working for Best Buy.
Chad is a proud graduate of Harding University and enjoys spending quality time with his wife and children, always looking to create fun experiences together with his family.
Daniel Cantafi
Daniel Cantafi is Senior Vice President, Sales and Account Development at Registria. Daniel has over 20 years of experience in the delivery of comprehensive, high-performing extended service programs, an integral element of the full Ownership Experience (OX) that is the core of Registria’s offering. Before Registria, Danny worked with PowerGuard/After, Inc., with notable prior roles at The Warranty Group, Service Net and AON. Daniel understands how to help brands drive revenue through strategic investment in manufacturer-branded Care and aftermarket programs, a key driver of customer satisfaction and rewarding ownership experiences. Over the past decade, Daniel directly contributed to the development of many industry-leading care programs including those of Peloton, Haier America, Barnes & Noble, Vizio and Motorola.
Brian T. Casey
As Co-Leader of Locke Lord's Regulatory and Transactional Insurance practice group, and a member of the Firm's Corporate, Capital Markets and Health Care practice groups, Brian focuses on corporate, merger and acquisition, corporate and structured finance and other transactional, and regulatory matters for corporate clients in the insurance, financial services and health care industries. One significant facet to Brian's practice is a focus on insurance-linked securities and related insurance capital markets transactions. His clients include insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies.
Steve Davidson
Steve Davidson is the Vice President of Consumer Products Warranty Sales where he spearheads business development and client support for the company’s consumer product service contracts, providing new revenue streams to clients through risk management, regulatory compliance, and administrative solutions. A graduate of Eastern Illinois University with more than 25 years of industry experience, Steve played a critical role in growing Fortegra’s warranty business, advancing the company’s service offerings through retail and commercial distribution channels.
Michelle Esgar
Michelle Esgar oversees brand strategy, brand marketing and customer experience for the Panasonic consumer brand in the US. She manages the creative content development team and works closely with customer insights to develop data-driven, customer-centric marketing, programs and experiences across the entire customer journey. Recent initiatives include improvement of the digital support experience, content development strategy and brand awareness among younger generations. Michelle works closely with the global Panasonic consumer marketing community and has spent the last 2 years focused on bridging the gap between the sales and support sides of the business through 360° brand experience initiatives. Before Panasonic, Michelle built and managed a full-service boutique creative agency in NYC with clients including the NFL, Verizon, Macy’s, Bloomingdale’s and JP Morgan. She earned her MBA in 2017 and holds an undergraduate degree from Cornell University.
David Froning
Mr. Froning manages a Product Management team that focuses on Quality & Service Solutions. He works in partnership with manufacturers, suppliers, and industry organizations to develop solutions that apply AI and analytics to industry issues such as fraud detection, early warning, predictive maintenance, and accelerated problem solving. Through participation in industry groups and independent research, Mr. Froning’s team works with companies to develop best practices for technology applications.
Before SAS, Mr. Froning worked for General Motors. He managed the development, operation, and continual improvement of quality and warranty information systems across GM’s North American operations and supplier community. His experience also includes work with leading automotive market research firms. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.
Erik Hickly
Erik Hickly is currently a Senior Program Manager at Microsoft leading the global compliance program for service contracts and maintaining a healthy relationship with their global underwriter, AmTrust. Prior to being the program’s compliance manager, he was the senior manager over the consumer protection plan program with responsibility for the development and implementation of Complete for Xbox and Complete for Surface Devices. Prior to Microsoft he spent 11 years in the auto insurance industry as a manager of claims adjusters.
When not focusing his energy and thoughts on solving problems at Microsoft, Erik spends his time developing strategic plans and initiatives to fuse civil affairs, psychological operations, and information operations capabilities to counter China’s competition efforts in the Pacific Ocean. He is a US Army Reserve Civil Affairs Lieutenant Colonel assigned to the 364th Civil Affairs Brigade in Portland, Oregon.
Brandon Gell
Brandon Gell is the CEO & co-founder of Clyde, a company whose goal is to completely reshape the warranty market — both in its accessibility for retailers and in its experience and value for consumers — through software that can be deployed in just minutes, allowing retailers to offer extended warranties that cover almost anything. The idea was born out of Brandon's own frustrating experience in attempting to offer customers extended warranties directly during his time at a 3D scanner manufacturer. Clyde now works with hundreds of companies, from hot tech startups to enterprises, including Tuft & Needle, Capitol Lighting, Vaio, and more. Before Clyde, Brandon was a Venture for America fellow where he focused on design and project management. He holds a BA in Architecture from Middlebury College.
Erick Gonzalez
Erick Gonzalez is the Director of Planning, Product, and Strategy for Hyundai Capital Insurance, responsible for the product and pricing development, planning, OEM program administration and digital functions.
As a seasoned professional for more than 18 years of automotive captive finance and insurance experience, Erick is known for driving product market share, operational excellence and financial performance. Erick’s team directly supports the Hyundai Motor America and Genesis Motor America Service/Parts and CPO divisions through the administration of OEM vehicle service and maintenance programs.
Erick holds an MBA from Thunderbird International School of Management and a Bachelor of Business Administration from the University of Miami. He is based at Hyundai Capital America’s US headquarters in Irvine, California.
Diane Greene
Ms. Greene is Vice President, Legal Affairs of the entities in GSFSGroup. In her role, Ms. Greene serves as the chief legal officer of the group of companies, advises the senior management team on strategic and operational initiatives and oversees compliance matters. She represents GSFSGroup with state insurance departments, state legislatures and industry trade associations. She has served in leadership positions in several insurance trade associations and is currently serving as Vice Chairman of the Board of Directors of the Consumer Credit Industry Association. Ms. Greene has successfully drafted, testified and assisted with passage of multiple laws favorable to the Finance and Insurance industry in Texas and other states.
Ms. Greene has been practicing law with a specialty in the insurance and automobile industries since 1995; prior to that time she was in private practice at Baker Botts LLP in Houston, Texas. She received her law degree from the University of Pennsylvania and a B.S. in Business Administration from Oklahoma State University. She was recognized in 2016 by the Houston Business Journal as a Best General Counsel Finalist (small law department).
Jim Hare
Jim Hare has over 40 years’ experience in the high-tech industry. He started his career as a data center manager for a division of Xerox, moved into sales and sales management. Holding senior executive positions at Concord, Orchestream, SilverBack (acquired by Dell) and FieldOne, acquired by Microsoft in July of 2015. Jim and his team built the Microsoft Field Service Management (FSM) business from zero to one of the largest FSM brands in the industry. Jim has also won numerous industry awards, including Channel Chief by CRN, Top 100 Channel Executive by CRN, VAR Business's top 50 Channel Execs and CRN's top 100 Channel Execs. He has won the VAR Business Five Star award five times and is a recognized thought leader in FSM, Software as a Service (SaaS) and cloud computing. Over the last three years he has been doing management consulting to various FSM startups, PE firms, VCs and management consulting firms in the FSM space. Jim has recently joined one of the top FSM providers in the world CSG. CSG is the leader in billing software for the cable/telco space and have been providing advanced FSM capabilities within this space. Jim’s role as GM of the FSM division is to expand their global presence as well as broaden their vertical footprint, including driving their innovative Service Contracts Management Application.
Michael Huff
Michael Huff has over thirty years of Sales, Operations, Finance and Insurance leadership experience in the Automotive OEM sector. He has lived / worked in various countries (US, Canada, Germany, Bermuda) and regional / head-quarter offices globally. He is currently head-quartered out of Bermuda with subsidiary offices in the US, Canada and Malta. Michael has global responsibility for all consumer insurance/service contract products and corporate reinsurance programs at Nissan. Today, he oversees insurance/reinsurance/service contract products in 34 countries.
Dan Hulkower
Dan Hulkower joined After, Inc. in January of 2015 as SVP, Business Development and is focused on broadening the company's reach into the company’s current markets as well as new industries. He has a 30-year history of driving profitable growth in multiple industries. Prior to joining After, Inc. he was with NEW/Asurion as Vice President/General Manager of Client Services. Dan is a graduate of Lehigh University, where he earned a bachelor's degree in Marketing.
Eric Johnson
GE Appliances is committed to bring happiness and well-being to every home. This mission has taken on new meaning in the Internet of Things era. With over 20 years of experience leading New Product Introductions across multiple product lines, Eric and his teams have helped to build the necessary product infrastructure needed to support this new wave in diagnostics technology. In his current role, Eric has created the service strategy for North America’s leading manufacturer of connected appliances.
Jason Kuhn
Jason Kuhn is Executive Director of Field Service Management at CSG where he focuses on product vision, strategy and operational management of solutions for field and back office resources. Jason has over 10 years of experience leading product, process and engineering to support new initiatives and empower organizations to manage and exceed market expectations. In his career Jason has contributed to build award-winning technician processes and technologies, including multiple #1 J.D. Power awards for best in-home technician experience.
Ashok Kartham
Ashok Kartham is the Founder and Chief Executive Officer (CEO) of Mize. He is a successful serial entrepreneur with 15+ years of experience as CEO of software and high-tech companies. Ashok founded 4CS, the leading warranty and service lifecycle management company, acquired in 2011 by Parametric Technology Corporation (PTC), a multi-billion-dollar public software company listed on NASDAQ. Ashok holds a degree in Computer Science from JNTU, Hyderabad. Ashok has been involved as both an investor and board member in organizations that help foster entrepreneurship.
Aleem Lakhani
Aleem Lakhani is EVP at AmTrust North America, Specialty Risk Division. He joined AmTrust in 2003 to establish the administrative practice for extended warranty. Pursuant to the acquisition of Warrantech, Aleem held positions of COO and Chief Innovation Officer. Today, Aleem leads Strategy and Product Development, focusing on IoT markets and cybersecurity, and is responsible for managing Microsoft’s extended service plan program worldwide at AmTrust. He holds several advanced degrees and qualifications in empirical methods, operations research, behavioral economics, and law from institutions including McGill, University of Michigan, MIT, Yale, Wharton and University of Toronto. Aleem recently completed his LL.M., specializing in technology and innovation law. His interests include data privacy, cybersecurity, and blockchain.
Sidney Lara
Sidney Lara is an Industry Principal with extensive service experience in new product development, product support, field service operations, and innovations in warranty. Sidney is a visionary leader who embraces change and leverages data to make sound business decisions.
Lindsey Mannix
Lindsey is tenured in the service contract industry and has spent the majority of her tenure building and growing client relationships at TPAs and underwriters. Currently, Lindsey is at Samsung Electronics America running the Premium Care Channel Expansion and Operations Development divisions. She is an outgoing, passionate individual who is a problem solver, creative thinker and a mover in the organizations she’s been with.
Outside of work, her passion is for fitness. Her husband is a professional runner and she enjoys traveling with him to his races. For their wedding, they traveled to all seven continents!
Jon Margalit
Jon has over 20 years of experience driving profitable results by increasing customer lifetime value. He leads the marketing and sales strategy of After Inc technology innovations and new product offerings.
Timothy J. Meenan
Timothy J. Meenan is an A.V. rated lawyer in the Martindale Hubbell law directory, and has spent over 30 years as an insurance regulator and attorney representing service contract companies, insurers, managing general agents, GAP providers, and other insurance and ancillary product related industries.
In his role as the General Counsel and Executive Director for the Service Contract Industry Council, Mr. Meenan has overseen the drafting, passage and implementation of fair and balanced regulation for consumer goods, automobile, and home service contract providers throughout the United States, with laws being implemented under his watch in more than 30 states. Mr. Meenan also serves as the General Counsel for the Guaranteed Asset Protection Alliance, and in that role assists lenders, administrators, insurers, and other providers of GAP in compliance, regulatory and legislative efforts. As General Counsel for the Motor Vehicle Ancillary Products Association, Mr. Meenan has worked with industry participants to authorize products such as tire and wheel, windshield protection, paint-less dent repair, key fob, appearance care, and other products across the United States. Mr. Meenan has assisted numerous manufacturers, insurers, administrators and retailers develop and implement national compliance initiatives for warranty, service contract, GAP, and retail insurance programs. Nationally, Mr. Meenan has spearheaded laws designed to streamline the provision of insurance products in the retail environment. Meenan P.A. also provides regulatory and governmental relations out-sourcing for numerous insurers in Florida and throughout the Nation.
Mr. Meenan's legal practice also focuses on regulatory law before numerous state agencies, with an emphasis on insurance company, financial products and agent regulation. He has assisted insurers and other regulated entities to obtain licensure, has represented life and health insurers and health maintenance organizations with various regulatory problems, and has helped numerous property and casualty insurance companies resolve their disputes with the Florida Department of Financial Services, Office of Insurance Regulation. As a legislative lobbyist in Florida, Mr. Meenan has represented many corporations amend statutes governing insurance, service contract, financial products, and other laws.
Taj Mian
Taj began his career in appliance warranty in the UK in 1987, with European Insurer Allianz, learning the business from the ground up in the claims department. From 1992, through to 2002, Taj developed his career and expertise at Aon, leading the growth Pat Ryan’s warranty business in the UK. Having a achieved a market leading position, Taj joined D&G in January 2003, and has held a number of leadership roles.
Taj is acknowledged as one of the most experienced professionals in the Service Contract sector in the UK and Europe. Taj is leading D&G’s launch in the USA.
Taj loves D&G and the role they fulfil for its customers, but first and foremost he is a family man, he has a wife and 3 grown up children, and when not focusing on D&G and family, Taj plays guitar in rock / blues band in the UK.
Tom Miller
Tom is the Group Manager for Toyota Financial Services’ Voluntary Protection Products Group. Tom leads a team delivering Vehicle Service Agreements and other protection products to Toyota, Lexus, and affiliated dealerships throughout the United States. Tom has been with TFS for 14 years and prior roles include: National Reinsurance Research and Development Manager, National Accounts Sales Manager, and National Dealer Lending Manager. Prior to joining Toyota, Tom held various positions in Commercial Banking primarily with Comerica Bank in Southern California. Tom has his BS from Indiana University and an MBA in Finance from the University of Chicago. Tom currently resides in McKinney, TX.
Gregory Myers
Greg Myers is an Executive Managing Director of Beecher Carlson leading the manufacturing
sector. This also includes all extended warranty and F&I operations. Beecher Carlson specializes
in insurance and reinsurance brokerage, consulting, and captive management for large
corporations and groups.
Mr. Myers has worked with Fortune 500 organizations in designing and implementing their
insurance programs. Many of these programs have included captive insurance companies, rental
captives, large deductible, and self–insured retentions. He has been named as an Automotive
Power Broker by Risk & Insurance Magazine five times. Most recently he assisted an Asian and
European manufacturing company in developing and placing a combined global property and
marine insurance program.
One of Mr. Myers specialties is in the areas of extended warranties and consumer insurance
programs, many of which utilize a captive insurance company. He began working on extended
warranties in 1985 when Beecher Carlson assisted in the development of an automotive OEM’s
program. Mr. Myers has/is working on automotive companies, appliance manufacturers, road
builders, and retailers. The work has expanded to other consumer insurance programs including
consumer insurance and credit insurance. We currently work with 11 of the largest auto
companies.
Mr. Myers has been with Beecher Carlson since 1984. Prior to joining Beecher Carlson, he
worked as a consultant with KPMG from 1982 to 1984 working on employee benefit programs
and specifically developing software systems for calculating pension benefits. He worked with
Tillinghast performing similar consulting work from 1979 to 1981. He spent one year between
1981 and 1982 working with Honeywell as a software engineer developing a new Cobol
compiler.
Mr. Myers is a frequent speaker at local and international risk management and insurance
conferences. He has authored articles for such publications as the John Liner Review, Risk
Management, Captive Insurance Company Review, Leaders, Asia Insurance Review and
National Underwriter. Mr. Myers received his undergraduate degree and M.B.A. from the
University of California, Los Angeles.
Mark Nagelvoort
Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.
Nick Palmer
Nick Palmer has over 20 years of experience in the health and fitness industry, serving in several roles for iFit Health & Fitness, the largest manufacturer of in-home fitness equipment in the world. iFit is renowned for its world-class innovation in the fitness equipment industry, manufacturing notable brands like NordicTrack, Proform, Healthrider, and FreeMotion. 15 years ago, Nick was promoted to Vice President of Universal Technical Services, iFits’ subsidiary and fitness equipment extended service provider. His new objective was simple: how to generated additional revenue in an already thriving business. Working in close partnership with Registria, Nick has turned a 1 million dollar investment into a 10 million dollar ROI in just 2 years. Nick is a recent award winner of the DMN 40 under 40 for outstanding achievement in creativity, innovation, support, and company advancement in marketing. Nick holds a bachelor’s degree in English from Utah State University.
Alison Parr
Alison Parr brings more than 20 years of immersive, on-the-ground experience to her position as Senior VP of Consumer Durables and Electronics at Registria. Building on her experience in the technology, marketing and database industries, Alison is a recognized expert in developing and executing next-gen ownership experiences that address manufacturers’ unique needs. Alison has piloted initiatives to promote direct consumer relationships, Care program strategy and development, leading to increase revenues for many global organizations. Alison holds a bachelor’s degree in economics from the University of Arizona.
Jeremy Richardson
Jeremy Richardson is an Actuary and Senior Vice President with the actuarial practice at
Beecher Carlson and has over 10 years of experience as a consulting actuary.
Beecher Carlson provides actuarial service to a broad array of industries for most all
property & casualty lines of business, including workers’ compensation, general liability,
product liability, employment practices liability and commercial auto liability.
Jeremy began his actuarial career with Willis Towers Watson in 2010 and joined the Beecher
Carlson team in 2019. Jeremy has experience working with clients across a variety of
industries including construction, healthcare, manufacturing, leisure and hospitality, retail,
public entities, and sports and entertainment. Jeremy’s background includes providing clients
with loss projections and reserve estimates for their self-insured property and casualty
exposures. Jeremy also assists brokers with their renewal strategy by providing retention
and collateral analyses.
Jeremy has experience providing captive actuarial work for captives domiciled in Vermont,
Arizona, South Carolina, Hawaii, Bermuda and the Cayman Islands. Jeremy is a Fellow of the
Casualty Actuarial Society (FCAS) and a member of the American Academy of Actuaries
(MAAA).
Jeremy also has a Bachelor of Science degree in mathematics from Middle Tennessee State
University.
Anthony V. Rizzo
Anthony has been with Komatsu America Corp. since 2003 serving in many roles across
Komastu’s Products and Services Organization and is currently the Director, Market
Economics. In his current role, Anthony leads the study of machine and spare parts
profitability, to analyze areas where additional revenue generation can be obtained for
Komatsu and their distributor network.
Prior to his current role Anthony has held several leadership positions within Komatsu
focused on product warranty, product support strategic planning and distributor service
operations development. In 2013, Anthony and his team were awarded the Komatsu
Limited Presidential Award for the launch of Komatsu’s complimentary maintenance
program, Komatsu CARE.
Patrick Scheen
Patrick is a veteran of the warranty industry and a seasoned database marketing executive with 25+ years of experience supporting clients like GE Appliances, Whirlpool, LG, Best Buy, The Home Depot, Panasonic, Samsung, VIZIO, Sprint, FedEx, GM, and American Express. He is currently CEO of AccentFX Marketing, a performance marketing agency that helps clients effectively leverage data, customer insights, and integrated marketing channels to profitably acquire and grow their customer base. AccentFX was originally founded in 1993 with a strategic focus in marketing extended warranties for OEMs, retailers and administrator/underwriters.
Prior to joining Accentf(x), Patrick held leadership positions with Digitas, a leading global marketing agency, and Humana, a US health insurance provider based in Louisville, KY. He holds a bachelor’s degree in Business from the University of Kentucky.
Dan Tafel
Dan helped start Hornbeam Insurance, part of a well-established Life Insurance
company founded in 1906. Hornbeam’s focus is exclusively in the warranty market
providing insurance solutions to support innovative new programs in the small-
middle markets. As a member of the Executive Team, Dan leads Hornbeam’s sales
and marketing initiatives.
Prior to joining Hornbeam Insurance, Dan was Vice President of AIG’s global sales
and management team for multinational warranty clients. He initiated client
relationships and managed a team to launch AIG’s first two global warranty client
with both Apple and Dell. He was responsible for organizing AIG’s regional offices
to support multinational clients operating in over 70 countries spanning Europe, Middle East, Asia
Pacific, and Latin America Regions.
Dan started his career in marketing with Philip Morris leading to Southeast Asia in 1993 where he
founded a trade distribution company. In 1994, Dan established a licensed representative office in
Vietnam, which managed marketing and distribution for consumer product companies such as L’Oréal
and Keebler foods.
Dan returned from Asia in 1997 to join Appriss, a technology start-up specializing notification services.
After leading government sales, he launched a commercial division for Appriss in 1999. Dan proposed
and implemented the travel industry’s first flight status notification system with American Airlines in
2000.
In 2002, Dan joined Service Net leading business development. As a principal and member of the
leadership team, Dan contributed to the growth of Service Net with the development of new clients
including Philips, LG, and Apple. In 2010, AIG acquired Service Net to leverage both global and
administrative opportunities.
Dawn Taylor
Dawn Morris, President, Centricity: With over two decades of experience in the service contract and warranty space, Dawn has never lost sight of the customer. Having held roles in every facet of the industry, Dawn’s extensive experience translates into her unique insights into customer experience, emerging trends and opportunities for her partners to grow top-line sales. As President of Centricity, Dawn has grown the company to become one of Bankers Financial Corporation’s most competitive business lines, while achieving an A+ BBB rating. In 2016, Dawn was named as a Finalist within the Financial Services category for the Tampa Bay Business Journal’s Business Woman of the Year Award. She was also recently awarded a Bronze level Stevie Award for Female Executive of the Year in Consumer Services for a company with up to 2,500 Employees. Away from the office, you can spot Dawn wearing the red, orange, and pewter to support her Tampa Bay Bucs on NFL Sundays.
Jesse D. Wilson
Jesse Wilson is an insurance regulatory attorney with Frost Brown Todd who helps service contract providers with all aspects of service contract regulation across all states. This focus his practice includes the formation and licensing of entities, drafting and filing of service contracts, operational requirements for service contract provid ers, commercial use of service contracts, designing and implementing service contract programs for new market entrants and general regulatory counsel related to service contracts. With an education and background in business, Jesse is able to provide both legal advice and operational and risk management guidance to his clients. In addition, he counsels insurance companies on a wide variety of regulatory issues across all states.
Brett Worthington
Brett Worthington joined Frontdoor in September 2018 as senior vice president of business
development. Worthington brings a unique background in the technology and home services
industries to this role, where he will be responsible for leading the multi-brand sales
organization, expanding relationships in the real estate industry and pursuing new lines of
business through partnerships and acquisitions.
Most recently, Worthington served as vice president of global business development and
strategic partnerships for Samsung SmartThings, and was responsible for the development of
partnerships and services globally as well as its go to market strategies. Prior to this, he led the
development of an IoT smart home platform and served as director of business development for
Ingersoll-Rand.
In addition to holding several leadership positions at Wink, and BMC, Worthington served 10
years in the U.S. Army and is a veteran of Operation Iraqi Freedom IV and V.
He holds a bachelor’s degree in political science from University of Utah.