2022 Partners

Educational Underwriters


Tavant helps manufacturers with real-time, connected, and actionable data to deliver exceptional service experience and become more predictive and prescriptive.

Powered by AI and advanced analytics, Tavant products and services enable organizations to provide a connected and seamless aftermarket experience, including warranty management planning, service execution and field service, spare parts management, customer support, service request, service, and extended warranties.

For more information, please visit: tavant.com/warranty



A full-service law firm with more than 500 attorneys in multiple states, Frost Brown Todd offers that rare blend of local market knowledge and world-class problem solving.

Managing the regulatory and business aspects of extended warranty programs are as important today as they’ve ever been. Recognizing this, we see to it our clients have recourse to informed, practical advice regarding critical aspects of extended warranty programs, including program structure, contract terms and marketing methods, as well regulatory, licensing, and disclosure requirements. In addition to representing third-party plan providers and administrators, we counsel both emerging businesses and Fortune 500/1000 companies, including product manufacturers, retailers, service providers and platform developers.

Whether we’re crafting deals or compliance solutions that are above reproach, we’re driven to exceed expectations and deliver value by working creatively, meticulously and passionately.



We are a tech company created by warranty and insurance professionals and have created a “Digital TPA in a Box”. This is the first digital platform that is able to manage term, subscription, fractional, and on-demand warranty and asset protection products. Our white-labeled, brandable, digital platform creates new and untapped revenue streams while increasing transparency and high levels of consumer engagement and retention. The solution delivers a complete policy management system including direct seller capabilities, an e-commerce solution to sell and deliver direct-to-consumer protection products, and a mobile experience and customer engagement tool. This platform was created to bolt on or run independently along with any other product solutions or platforms currently in production. We have deployed in under 6 months with ROI in under 12 for OEM, Carriers and TPAs.



 
 
   
 
 



Domestic & General (D&G) is Europe and Australia’s leading specialist provider of Extended Service Plans, keeping customer’s worlds’ running for over 100 years of excellent service.

D&G has been at the forefront of warranties as subscription services for nearly two decades; increasing the revenue, retention, and customer satisfaction of over 170 prominent partners in the retail, OEM and financial services sectors.

Our products are built with accessible, high-use claims features, offered throughout the customer ownership lifecycle; building long-term, loyal relationships between our clients’ and their customers.

Now in 1 in 3 homes in the United Kingdom and operating in 13 markets with 23 Million plans, D&G will enter the United States in 2021 to innovate and disrupt the warranty market, as it has done throughout Europe.

We are a specialist in a world of generalists. www.domesticandgeneral.com.


Supporting Organizations


With more than 30 years of warranty experience and innovation, AIG Warranty offers an unmatched ability to customize warranty plans and programs for our clients. We provide all-inclusive turnkey programs or customized solutions to fit the needs of your business. We work closely with our clients to support their brands through profitable solutions that increase customer satisfaction and retention. AIG can help to significantly grow clients’ business through price optimization, training, new and improved distribution channels and new product offerings.

Having clients in more than 130 countries, the world’s most respected brands and retailers utilize the experience and expertise of AIG. We are leaders in comprehensive extended warranty, device protection insurance, home warranty and related services for: retailers; original equipment manufacturers (OEM); wireless phone carriers; heating, ventilation, air conditioning (“HVAC”) dealers and distributors; multinational clients that need global capabilities; credit card issuers, affinity providers, utilities and financial institutions; commercial clients and homeowners.

AIG is your one-stop for warranty in the U.S. and across the globe. Find out more at www.aig.com/warranty





Ironwood Warranty Group provides comprehensive support enabling them to insure and administer a service program tailored to their customers’ needs.



Truepic Vision is the virtual inspection platform revolutionizing the warranty and extended service contract industry. We give you the ability to eliminate fraudulent claims through 100% authentic photos and videos proving the work being done under your contracts is legitimate. Additionally, we provide our clients an intuitive web portal where every claim with pictures and metadata is housed, requiring zero tech lift by you.



PCMI Corporation offers a modular package of software solutions for the administration of F&I Products, Service Contracts, and Extended Warranties. Our cloud-based platform, Policy Claim and Reporting Solutions™ (PCRS), supports and automates the full lifecycle of all aftermarket products.

Our advanced knowledge of the industry allows us to provide the fastest and most flexible environment for administrators, insurers, OEM’s, agents, and dealers to launch new products. Our team of 95+ individuals with a global presence in the U.S., Europe, and Asia enables continuous around-the-clock innovation, customer-focused support, and quick speed to market.



ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.



Zurich’s Warranty & Protection Solutions provides design, underwriting, pricing, and forms development for any type of warranty, accident, or device protection program. Backed by more than 50 years of warranty experience, we are dedicated to elevating the brands of companies we serve though the collaborative design of warranty and protection solutions. The companies we work with have access to the strength and resources of Zurich through a single, dedicated point of contact. Our appetite is broad, and we welcome a conversation about any program. Our primary focus is on consumer electronics, specialty/niche consumer products, and home warranty programs. Programs with attributes of sustainability are of special importance to us. When you work with Zurich, your business can benefit from Zurich’s capability to offer countrywide obligor company and admitted Contractual Liability policies and ability to develop and underwrite products, compliance solutions, profit participation programs, and our international footprint that spans more than 215 counties and territories.
www.zurichna.com/WPS



In 2022, Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions solutions.encompass/and follow us on LinkedIn, Facebook and Twitter.



National Service Alliance is a complete warranty fulfillment solution for OEMs, retailers, home warranty companies and extended warranty companies. NSA provides all back-office services so that you can focus on what you do best - selling. National Service Alliance's industry-leading platform simplifies service administration and orchestrates positive service experiences so that your customers remain loyal to your brand and purchase your services over and over again.





Founded in 1932, Marcone Appliance Parts Company is the Largest Distributor of Appliance Parts in North America. Marcone is an authorized distributor for major brands such as Whirlpool, Electrolux, General Electric, Maytag, Bosch, Samsung, L-G and many more.

The combination of Marcone’s people, technology and vast footprint of 13 Regional Distribution Centers and over 100 counter locations enable same day shipping for orders received by 5:00 PM. By utilizing our proprietary Voice to Pick system affectionately called Marci”, it takes less than 30 seconds from a customer placing an order on any of our channels to it being visible to pick at the warehouses.

Marcone’s B2B portal is actively used by 27,000 + Servicers every day. 95%+ of all our orders come via electronic mechanisms through placing orders on MyMarcone or any of our web properties and Web Services.

Marcone provides value added service to third party service contractors, their technicians and staff by promoting hands-on and virtual training as well as knowledge-sharing between service technicians, business owners, and manufacturers via Marcone Servicers Association (MSA).

With the addition of HVAC and Plumbing in early 2022, as well as the more recent addition of Commercial Appliances and Pools and Spas, Marcone has dramatically expanded its services in the home and commercial space.

To learn more, contact Kippy MacNulty [email protected] or visit us at: www.Marcone.com and www.MSAWorld.com



 
 
   
 
 



Syncron empowers leading manufacturers and distributors to capitalize on the world’s new service economy. With our industry-leading investments in AI and ML, Syncron offers the first, innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management solution portfolio, encompassing service parts inventory, price, equipment uptime, warranty, and field service management. Delivered on the Syncron Connected Service Experience (CSX) Cloud, our solutions offer competitive differentiation through exceptional aftermarket service experiences, while simultaneously improving aftermarket business profitability. For more information, visit syncron.com.



American Identity Group provides comprehensive home title monitoring and identity theft protection. We pride ourselves on our ability to scan the dark web for any breached data to ensure our customers’ private and sensitive information remains secure. Our protection products include deep web & title records monitoring, early fraud detection, generated alerts, and recovery services. All of our protection plans include full family coverage at no additional cost, and white label options. We partner with innovative companies who are looking to offer our products for an added layer of protection to their customers.



Bruviti uses artificial intelligence to implement machine-learning algorithms that empower support and service teams with tools to deliver better customer engagement. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote-repair capabilities. For more information, visit bruviti.com


Media Partners




   



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