2020 Partners

Platinum Sponsors

After, Inc. (www.afterinc.com) is a global leader in the warranty services industry, with innovative solutions that span the entire post-purchase lifecycle, including: warranty marketing, smart registration (QuickRegTM), program administration and reporting, and analytics-driven optimization (e.g. early warning systems, fraud detection/prevention, and warranty reserve allocation/management).

Since 2005, After, Inc. has partnered with some of the world’s top manufacturers to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities.

Headquartered in Norwalk, Conn., After, Inc. is part of the EPIC Holdings family of companies, which also includes EPIC Insurance Brokers & Consultants and PowerGuard Specialty Insurance Services. www.afterinc.com

For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, operating across more than 130 countries worldwide. CSG manages billions of critical customer interactions annually, and we do it with a singular focus—an obsession—on our customers’ success. CSG is a leading provider of revenue management and digital monetization, payments and customer engagement solutions that help our customers:

  • Improve customer engagement and reduce churn
  • Reduce operating expenses and run their businesses more efficiently
  • Quickly launch new digital services and enter new markets
  • Compete and win in an ever-changing global marketplace
Our award-winning solutions are built on proven public and private cloud platforms, available out-of-the-box, custom or through end-to-end managed services. We’ll help you find the deployment model that works best for your business and support your business evolution. Contact us today to learn how we can tackle your biggest business challenges together.

GOLD Sponsor

Domestic & General (D&G) is Europe and Australia’s leading specialist provider of Extended Service Plans, keeping customer’s worlds’ running for over 100 years of excellent service.

D&G has been at the forefront of warranties as subscription services for nearly two decades; increasing the revenue, retention, and customer satisfaction of over 170 prominent partners in the retail, OEM and financial services sectors.

Our products are built with accessible, high-use claims features, offered throughout the customer ownership lifecycle; building long-term, loyal relationships between our clients’ and their customers.

Now in 1 in 3 homes in the United Kingdom and operating in 13 markets with 23 Million plans, D&G will enter the United States in 2021 to innovate and disrupt the warranty market, as it has done throughout Europe.

We are a specialist in a world of generalists. www.domesticandgeneral.com.

Mize enables companies to optimize service experience and maximize customer lifetime value. Mize Connected Customer Experience Platform and a unique set of Smart Blox enhance service interactions including Registrations, Warranty, Service Plans, Support, Field Service, and Service Parts.

Mize Service Contracts Management Software and Solution connects Manufacturers, Third Party Administrators (TPAs), Retailers, and Channel Partners to set up, sell, administer, track and analyze various service programs. Mize Service Contracts Management (SCM) solution enables companies to manage Extended Warranty, Maintenance, Subscription, and Service Programs to build long-term relationships with customers and grow predictable and recurring service revenue from the install base. www.m-ize.com

Clyde is a product protection platform empowering retailers to offer their customers extended warranties and accident protection, growing average order value and driving customer loyalty. Clyde helps retailers stay customer focused by making product protection simple and intuitive with a portfolio of insurance partners, a seamless customer experience, and cutting edge software. Clyde fully manages the claims process, so your customers can use their plans when they need them.

Clyde works with retailers of all sizes—from startups to enterprises. To learn more about Clyde visit www.joinclyde.com

Registria helps brands deliver exceptional ownership experiences to their customers. Our award-winning technology delivers highly personalized experiences across the product ownership lifecycle by identifying and onboarding product owners, creating direct sales and engagement channels and giving product owners the information, care and support they desire. Over 300 brands across a range of industries have selected Registria to meet the demands of their direct-to-consumer strategy and trust Registria’s expertise on how to build profitable customer relationships. Turn a moment into a lifetime.

A full-service law firm with more than 500 attorneys in multiple states, Frost Brown Todd offers that rare blend of local market knowledge and world-class problem solving.

Managing the regulatory and business aspects of extended warranty programs are as important today as they’ve ever been. Recognizing this, we see to it our clients have recourse to informed, practical advice regarding critical aspects of extended warranty programs, including program structure, contract terms and marketing methods, as well regulatory, licensing, and disclosure requirements. In addition to representing third-party plan providers and administrators, we counsel both emerging businesses and Fortune 500/1000 companies, including product manufacturers, retailers, service providers and platform developers.

Whether we’re crafting deals or compliance solutions that are above reproach, we’re driven to exceed expectations and deliver value by working creatively, meticulously and passionately.

Aquant's Intelligent Warranty audit reigns in unnecessary costs while also bringing data-driven processes to warranty claims (and beyond). The AI-driven product enables organizations to leverage large amounts of warranty data, reducing service costs through faster, more accurate claims processing.

PCMI Corporation offers a modular package of software solutions for the administration of F&I Products, Service Contracts, and Extended Warranties. Our cloud-based platform, Policy Claim and Reporting Solutions™ (PCRS), supports and automates the full lifecycle of all aftermarket products.

Our advanced knowledge of the industry allows us to provide the fastest and most flexible environment for administrators, insurers, OEM’s, agents, and dealers to launch new products. Our team of 95+ individuals with a global presence in the U.S., Europe, and Asia enables continuous around-the-clock innovation, customer-focused support, and quick speed to market.

With more than 30 years of warranty experience and innovation, AIG Warranty offers an unmatched ability to customize warranty plans and programs for our clients. We provide all-inclusive turnkey programs or customized solutions to fit the needs of your business. We work closely with our clients to support their brands through profitable solutions that increase customer satisfaction and retention. AIG can help to significantly grow clients’ business through price optimization, training, new and improved distribution channels and new product offerings.

Having clients in more than 130 countries, the world’s most respected brands and retailers utilize the experience and expertise of AIG. We are leaders in comprehensive extended warranty, device protection insurance, home warranty and related services for: retailers; original equipment manufacturers (OEM); wireless phone carriers; heating, ventilation, air conditioning (“HVAC”) dealers and distributors; multinational clients that need global capabilities; credit card issuers, affinity providers, utilities and financial institutions; commercial clients and homeowners.

AIG is your one-stop for warranty in the U.S. and across the globe. Find out more at www.aig.com/warranty

Tavant helps manufacturers with real-time, connected, and actionable data to deliver exceptional service experience and become more predictive and prescriptive.

Powered by AI and advanced analytics, Tavant products and services enable organizations to provide a connected and seamless aftermarket experience, including warranty management planning, service execution and field service, spare parts management, customer support, service request, service, and extended warranties.

For more information, please visit: tavant.com/warranty

SILVER Sponsor

Part of The Friedkin Group, GSFSGroup® is an award-winning provider and administrator of a comprehensive portfolio of F&I products and reinsurance structures in the automotive industry. GSFSGroup also offers extensive training programs and an award-winning recruiting tool, Talent Nest™. The Friedkin Group encompasses a consortium of automotive, hospitality, entertainment, golf and adventure companies. These organizations include: Gulf States Toyota, GSFSGroup, GSM, US AutoLogistics, Ascent Automotive Group, Auberge Resorts Collection, Imperative Entertainment, 30WEST, NEON, Diamond Creek Golf Club, Congaree and Legendary Adventures. The Friedkin Group is led by Chairman and CEO Dan Friedkin. www.gsfsgroup.com | www.friedkin.com

With over 40 years of experience, Fortegra offers a variety of innovative insurance and reinsurance products, from consumer protection products to specialty program insurance. With an A.M. Best Financial rating of A- Excellent and total assets in excess of $1.7 Billion, we have the financial strength and stability you need in an insurance partner. As part of our full-service and vertically integrated approach we offer premium finance, credit protection and policy/claim administration.

Fortegra is part of the Tiptree Financial family of companies and is traded on the NASDAQ (TIPT). Fortegra is the second largest credit insurer in the US and a major provider for consumer protection products with over 35 million protected consumers worldwide.

AmTrust Specialty Risk, a division of AmTrust Financial, has been a leader in writing warranty business for more than 20 years. We support some of the largest companies in the world as well as Third Party Administrators who sell and support service contracts. Leveraging our extensive knowledge allows us to create customized products and new profit centers for businesses, we help effectively manage risk while protecting customer experience. Regardless of the size, we provide the best solutions for Main Street or the global market. Innovation and diversification remain strong themes for Specialty Risk as the team continues to develop niche products and expand relationships. With an “A-” rating from A.M. Best, we are well positioned to provide coverage for those in need of a strong, agile partner.

Bronze Sponsor

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach

Truepic Vision is the virtual inspection platform revolutionizing the warranty and extended service contract industry. We give you the ability to eliminate fraudulent claims through 100% authentic photos and videos proving the work being done under your contracts is legitimate. Additionally, we provide our clients an intuitive web portal where every claim with pictures and metadata is housed, requiring zero tech lift by you.

Bruviti uses artificial intelligence to implement machine-learning algorithms that empower support and service teams with tools to deliver better customer engagement. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote-repair capabilities. For more information, visit bruviti.com.

National Service Alliance is a complete warranty fulfillment solution for OEMs, retailers, home warranty companies and extended warranty companies. NSA provides all back-office services so that you can focus on what you do best - selling. National Service Alliance's industry-leading platform simplifies service administration and orchestrates positive service experiences so that your customers remain loyal to your brand and purchase your services over and over again.

Media Partners

The Service Contract Industry Council (SCIC) is a national trade association that works with lawmakers across the country to develop fair and uniform regulation to protect consumers, and is an advocate for the regulation of the service contract industry. SCIC member companies, which include prominent manufacturers, insurers, retailers, providers and administrators of service contracts, collectively offer approximately 80 percent of all appliance, consumer electronics, home and vehicle service contracts sold in the U.S.

The SCIC monitors state legislative and regulatory activities, contributes to relevant legislative and administrative proceedings, and educates businesses and consumers about the value and benefits of service contracts. Since 1988, the SCIC has been the national leader and pivotal force in the development of model legislation throughout the country, working for balanced standards that create fair and consistent regulation of the service contract industry.

The SCIC played a significant role in the development of the Service Contract Model Act adopted by the National Association of Insurance Commissioners, and has played a key role in the enactment of legislation in more than 35 states. Furthermore, the SCIC has worked with state regulators in numerous other states to either modify existing regulations or conform state regulatory policies in a manner consistent with the standards of practice appropriate for the industry and its customers.