16th Annual Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating
Winning Service Contract & Extended Warranty Programs

October 27-29, 2025
The Drake,
Chicago, Illinois

About The Event

Join us at The 16th Annual Extended Warranty & Service Contract Innovations! This year's all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations! Get in-depth insights on all key ingredients for creating winning warranty & service contracts for vehicle, home, appliance, mobile, electronics & other consumer markets. Hear top industry leaders discuss tools and strategies for end-to-end lifecycle solutions for product design, marketing, sales, customer service, operations, technology & compliance. The all-new agenda features riveting case studies and timely panel discussions. Plus, you'll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.


Speakers

Speaker 3

Victor H. Andrade III

Senior Director, Equipment Marketing and Commercial Development

Speaker 3

Barbara Benjamin

Director of Paid Services

Speaker 6

Donald Berry

VP, Insurance – International Operations

Speaker 3

Michael Huff

President

Speaker 6

Dennis Prock,

Director of Service Operations,

Speaker 3

Shawna Rooney

Sr. Director, Services and Warranty

Speaker 3

Kolby Rath

Global Business Manager for Extended Warranty

Speaker 3

Ty Halcomb

Voluntary Protection Products Technology Manager

Speaker 3

Jennifer Reiss

Manager, Customer Service, Consumer Extended Services

Speaker 3

Lari Stone

Product Manager, Meta Warranty Plus

WHO SHOULD ATTEND

Warranty, Extended Warranty & Service Contract Leaders & Decision Makers from:

  • OEMs
  • Retailers
  • Dealers
  • Agents
  • TPAs
  • Insurance Companies
  • Reinsurance Companies
  • Solution Providers
  • Consultants
  • Law Firms
  • Actuarial Firms
  • Technology Providers

From the following industries:

  • Vehicle
  • Home
  • Appliance
  • Mobile
  • Electronics
  • Furniture
  • Jewelry
  • Energy
  • Other special markets

Involved in the following Job Functions:

  • Product Development
  • Sales/Business Development
  • Claims
  • Administration
  • Marketing
  • Distribution
  • Aftermarket
  • Field Service
  • Client Relationship Management
  • Technology
  • Data
  • IoT
  • AI/NLP
  • Legal
  • Actuarial
  • Revenue
  • International
  • Risk Management
  • Customer Service
  • Finance
  • Principal/Owner
  • C-Suite
WHAT YOU WILL LEARN


  • How to Win Hearts, Not Just Handle Claims
  • Improving Quality, Enhancing Customer Experience & Building Strong Partnerships
  • The Second Annual Warranty Industry Awards Announced
  • A comprehensive understanding of how to navigate the complexities of extended warranties & service contracts at the pre-conference workshop: Service Contracts 101 – An A-Z Primer
  • Build brand loyalty & increase retention – sales, marketing, customer experience
  • Design, market & service embedded protection products
  • ESC Sales Strategy – Warranty Value Props in CE
  • Applications for AI: A cross-industry exploration from product design, call center, marketing & sales to loss control and claims
  • Legislative and regulatory developments impacting vehicle service contracts and protection product warranties and home and consumer goods service contracts
  • Claim loss ratios: identifying, understanding, and controlling excess claims
  • “Off podium” insights from your peers during our exclusive industry-specific roundtable discussions
  • The latest updates on companies and people in the news and how they may impact your business from Warranty Week
  • Join this premier event known as the place to learn from and network with decision makers from all sides of the industry


Past Attendees

Past Attendees at last year’s Annual Extended Warranty & Service Contract Innovations National Forum



» AAGI
» Accentf(x) Marketing
» Acxiom
» After, Inc.
» AIG
» Ally Financial
» American Guardian Group of Companies
» AMT Warranty
» Assurant
» Best Buy Geek Squad
» Budco Financial
» CARS Protection Plus
» Centricity
» Cisco
» Claimbot
» CNA Insurance
» Direct Energy
» Dispatch Technology
» Edwards Lifesciences
» Electrolux North America
» Encompass Supply Chain Solutions, Inc.
» Endurance
» Fiat Chrysler Automobiles (FCA)
» Ford
» Fortegra
» FPL
» Frazier & Deeter
» Frost Brown Todd LLC
» General Motors
» Giuntini & Company
» GM Customer Care & Aftersales
» Good Sam
» Guardian
» Guardsman
» Henry's
» HomeAdvisor/Angie's List
» IBM Watson
» Interstate National
» JM&A Group
» LG Electronics
» LGM Financial Services Inc.
» Locke Lord
» M-ize
» MARCONE
» McAfee
» Microsoft
» National Safe Drivers
» National Service Alliance
» Nebraska Furniture Mart
» Nissan
» OnPoint Warranty Solutions
» Over the Edge
» PayLink Direct
» PCMI Corp.
» Pivotal Home Solutions
» Results Data
» Safe-Guard Products International
» Samsung Premium Care
» SAS
» SCIC & Meenan P.A.
» Sears Holding
» ServiceBench
» SideCars, Inc.
» Splash Analytics
» SquareTrade
» Starr Companies
» Subaru of America, Inc.
» Tempur Sealy International
» The Office Gurus
» Thermo King - Ingersoll Rand
» Trimble
» Unicomer Caribbean
» United States Warranty Corporation
» UNITERS North America LLC
» Upsie
» Warranty News
» Warranty Week
» Willis Towers Watson
» Zucora Inc. and more!

Testimonials from
RAVE REVIEWS FROM 2024 Attendees!:

"Short bite-sized presentations. Networking"

Thermo King

"Great informative talks. Good blend of specialists"

Syncron

"The content was extremely relevant. You’re doing a great job"

Starr Companies

"The various topics, great presentations & discussions. Break-out sessions are very valuable"

DTE Energy
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